![]() ![]() Very, very disappointing to say the least.Ĭ ® is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site. The car maker has to be more involved with this recall effort and take the main responsibility away from the dealer. Some fair method of assigning priorities should be clearly publicized for all car owners affected. The car maker should step-up and create a waiting list website that schedules appointments at any local dealer that Is ready to repair. Very poor oversight by the car maker of a critical issue being handled by the dealer. So, only by visiting the dealer was I able to definitely be assigned to the list. I visited the dealer in summer of 2016 and found that our car was not on the dealer recall repair list. My wife called the dealer twice in early 2016 and was assured that our car was assigned. Furthermore the local dealer, Lexus of thousand oaks, Is not diligent in assigning people to the recall repair waiting list. This delay Is not a reasonable period to wait. Since June of 2016 I have been on a waiting list with the local dealer to have the takata device replaced. This Is the second mailing I have received, and the problem Is described as more critical with each mailing. This week I have received a letter from the car maker with a warning to not let anyone sit in the front passenger seat when the car Is being operated. Takata recall the local Lexus dealer and car maker, Lexus automobiles, are taking an unacceptably long time to remedy this life-threatening defect. I would appreciate any help you could provide in convincing lexus to honor their safety recall for my vehicle. Lexus admitted the problem with their wiring harness and instituted a recall, so I don't think it is fair for them to potentially sacrifice the lives and the safety of my front riding passengers because of a superficial deadline. As a result, my front passenger air bag is inoperable and any front riding passenger in my vehicle is at a greatly increased safety risk in the event of a serious crash. I spoke with a lexus dealership and lexus corporate and they both refused to perform the safety repair because I was about 2 to 3 months past their deadline (June 2020?). The letter they sent me also had no markings to indicate it was a recall or that the information inside was important in any way so the letter was easily ignored. After finding the recall letter, the pandemic also prevented me from making it to the dealership in time. Lexus sent a letter informing me of the recall, but it was sent to my parents house and I did not receive it in time. The wiring harness for the front passenger airbag was recalled by lexus because it is too short and frequently becomes disconnected which disables the front passenger airbag and cause the air bag light to turn on on the instrument panel. ![]() Consumer was blamed for accident when car malfunctioned. Consumer did not intentionally steer car left. Car steering or linkage went out and car went to left. Prior to accident consumer was driving by construction site and heard loud screeching scraping under car. The black box did not say seat belt was in use. Seat belt held the consumer upside down like a hammock. The failure mileage was approximately 95,000. Prior to the failure, the vehicle was serviced for the air bags recall however, the dealer only replaced the passenger-€™s side air bag inflator and used masking tape for the engine hoses. The manufacturer was not made aware of the failure. The vehicle was towed to the insurance company lot and deemed totaled by the insurance company. The contact sustained bruising on her face and body. The contact was transported to the hospital by ambulance. A bystander assisted the contact to exit the vehicle by breaking the front passenger side window with his foot. The contact-€™s vehicle rolled over and landed on its roof before stopping. The contact stated while driving approximately 15 mph, the steering wheel began to turn to the left independently and crashed into a parked vehicle. ![]()
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